Privacy Policy

Introduction

RescueSync ("we," "us," or "our") operates the website getrescuesync.com and its subdomains. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase through our store.

Information We Collect

Information you provide to us

• Name, email address, and message content when you use our contact form
• Name, email address, shipping address, and payment information when you make a purchase
• Rescue organization name and role, if voluntarily provided

Information collected automatically

• Browser type, operating system, and device information
• IP address and general location data
• Pages visited, time spent on pages, and referral source
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

• To process and fulfill your orders, including shipping and payment processing
• To respond to your inquiries and contact form submissions
• To send order confirmations, shipping updates, and other transactional emails
• To improve our website and services
• To comply with legal obligations

Third-Party Services

We share your information only with the following third-party services, and only as necessary to operate our business:

• Stripe — payment processing. Your payment details are handled directly by Stripe and are never stored on our servers.
• Printify — order fulfillment. Your name and shipping address are shared with Printify and their print partners to produce and ship your order.
• Google Fonts — web fonts loaded from Google servers, which may log your IP address per Google's privacy policy.

We do not sell, rent, or trade your personal information to any third party.

Cookies

Our website uses cookies to:

• Keep items in your shopping cart
• Remember your session when logged in
• Process payments securely via Stripe

We do not use advertising or third-party tracking cookies. You can disable cookies in your browser settings, but this may affect your ability to make purchases.

Data Retention

We retain order information for as long as necessary to fulfill our legal and business obligations (e.g., tax records, dispute resolution). Contact form submissions are retained only as long as needed to respond to your inquiry. You may request deletion of your personal data at any time by contacting us.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Opt out of any marketing communications (we don't currently send any)

To exercise any of these rights, please contact us via our contact page.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please reach out via our contact page.